Privacy Policy - WaggerStay

At WaggerStay, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy outlines how we collect, use, disclose, and protect the information you provide when using our website and services. By accessing our website and utilizing our services, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

When you book our services, we may collect personal information such as your name, email address, phone number, and billing details. We only collect the information necessary to fulfill your booking and provide our services effectively.

1.2 Pet Information

To ensure the well-being and safety of your pet during their stay or walk, we may collect information about your pet, including their name, breed, age, medical history, vaccination records, dietary requirements, and any other relevant details you provide.

1.3 Website Usage Data

We may collect non-personal information about your interaction with our website, such as your IP address, browser type, referring pages, and the duration of your visit. This information is used to analyze trends, improve our website's functionality, and enhance the user experience.

2. Use of Information

2.1 Service Provision

We use the information you provide to process and manage your bookings, communicate with you regarding your pet's care, and deliver the requested services. This includes sharing relevant information with our staff members responsible for caring for your pet.

2.2 Communication

We may use your contact information to send you service-related updates, booking confirmations, payment receipts, and other administrative communications. We may also send you marketing communications if you have opted to receive them, but you can opt-out at any time.

2.3 Internal Analysis

We may use the collected data for internal purposes, such as analyzing customer preferences, improving our services, and enhancing the functionality of our website. This data is used in an aggregated and anonymized form to protect your privacy.

3. Data Sharing and Disclosure

3.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, customer support platforms, and email marketing services. These providers are contractually obligated to handle your information securely and only for the purposes specified.

3.2 Legal Requirements

We may disclose your information if required by law or in response to a valid legal request, such as a court order or government investigation.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you and obtain your consent if your information is subject to a different privacy policy as a result of such a transaction.

4. Data Security

4.1 Security Measures

We employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure data storage, and restricted access to personal information.

4.2 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

5. Your Rights and Choices

5.1 Access and Updates

You have the right to access, update, and correct your personal information. If you wish to do so, please contact us using the provided contact details.

5.2 Opt-Out

You may choose to opt-out of receiving marketing communications from us by following the instructions provided in our emails or contacting us directly. However, please note that we may still send you service-related communications necessary for the provision of our services.

Changes to the Privacy Policy

We reserve the right to update or modify this privacy policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at We will be happy to assist you.